If everything broke tonight,
would you be okay tomorrow?

Most businesses can't answer that honestly. Backups exist but haven't been tested. Monitoring is set up but nobody's watching. Recovery plans live in someone's head, and that someone is on vacation.

CRO fixes that. Not with a dashboard or another tool you won't check. With a named person who owns your recovery outcome and knows how to execute it under pressure.

Get Started, Now Sound familiar?
Sound familiar?

These are real situations. One of them is probably yours.

Your IT person left. They set everything up. The passwords, the server configs, the backup schedule. Now they're gone, and nobody knows where anything lives or how any of it works.

You have backups. Probably. Someone set up a backup job two years ago. It might still be running. You've never tried restoring from it. You don't actually know if your data is recoverable.

You had a scare. A drive failed. A server went unresponsive over a weekend. Ransomware hit a vendor. You got lucky that time. You're not sure you'll get lucky again.

You're the "tech person" and you shouldn't be. You're the founder or the office manager, and somehow you're also the one people look at when something breaks. That's not sustainable and you know it.

You have an MSP but no one owns recovery. They handle tickets and patches. But if everything went down at 2am, you're not confident anyone has a tested plan to bring it back.

If you recognized yourself in any of those, you're not behind. You're normal. This is the gap that exists in almost every small and mid-size business. The difference is whether you close it before or after something breaks.

The cost of doing nothing

You might be fine. Lots of businesses run for years on untested backups and monitoring nobody watches. Until they don't.

$100K+ per hour of downtime for 57% of businesses with 20-100 employees1
$2.66M more in breach costs for companies without a dedicated response team2
74% of SMBs have no disaster recovery plan at all3
40% of small businesses never reopen after a disaster4

That first number isn't an enterprise horror story. ITIC surveyed over 1,000 firms and specifically called out that for SMBs, even $25,000 or $75,000 per hour "may be serious enough to put the SMB out of business." If your billing system, client portal, or order processing goes down, that's real money walking out the door every minute.

The $2.66 million gap is even more pointed. That's the difference between having a named person with a plan and not having one. The law firm, the medical practice, the agency with a "tech-savvy employee" handling IT on the side, that's who pays that premium. Organizations with severe staffing shortages paid $1.76 million more per breach, and those shortages spiked 26% last year alone.

About ransomware specifically

Ransomware is the scenario most businesses picture when they think about disaster. Companies with tested, verified backups are 3x less likely to pay5, and recover up to 7x faster6. Without tested backups, you're negotiating with criminals from a position of zero leverage. With them, ransomware becomes an inconvenience instead of an extinction event. That difference is what CRO exists to create.

1 ITIC 2024 Hourly Cost of Downtime Survey (1,000+ firms, Nov 2023 - Mar 2024)   2 Ponemon Institute / IBM Cost of a Data Breach Report 2024 (604 orgs, 17 industries)   3 U.S. Chamber of Commerce Foundation, Sept 2024   4 FEMA & SBA disaster recovery data   5 At-Bay Backup Breakdown Report, 2023 (186 ransomware claims, 50k policy-years)   6 Veeam 2025 Ransomware Trends Report (1,300 organizations)

The question isn't whether you can afford CRO. It's whether you can afford to find out the hard way that your backups don't work.

The Problem

You're probably less protected than you think.

Here's what we see in almost every environment we assess:

What you assume

"We have backups."

What we find

Backups exist. Nobody has tested if they actually restore. Some are silently failing. Some are months old.

What you assume

"We'd know if something went wrong."

What we find

Monitoring exists but alerts go to an inbox nobody checks. Critical failures can go unnoticed for days.

What you assume

"Our IT person handles that."

What we find

One person holds all the knowledge. They're a single point of failure. When they're unavailable, nobody knows what to do.

This isn't about bad people or bad intentions. It's a gap that exists in almost every small and mid-size business. The tools are there. The ownership isn't.

What CRO Is

Continuity & Recovery Ownership

CRO is not server management. Not DevOps. Not "IT support."

It's a simple agreement: when your systems fail, someone competent and accountable owns the outcome and knows how to recover.

We don't promise zero downtime or perfect security. Nobody honest does. We promise tested recovery, clear ownership, and calm execution under pressure.

1

Recoverability

Backups exist. Backups restore. Restores have been tested. You know this because we proved it.

Can we get it back?
2

Visibility

Monitoring is real. Alerts reach a human. Silent failures are eliminated. You see what's happening.

Will we know when something is wrong?
3

Ownership

One responsible party. One escalation path. One recovery lead. No finger-pointing during incidents.

Who owns this when it breaks?

Everything we do maps to these three pillars. If it doesn't, it's out of scope. That discipline is what keeps the service focused and your costs predictable.

Here's the part most service providers won't tell you: if we do our job right, you need us less over time. Your systems get healthier. Your documentation gets complete. Your recovery paths get tested and proven. Ongoing CRO becomes maintenance, not firefighting.

And when disaster does strike, you won't be scrambling. You'll have recovery playbooks that actually work and someone on hand immediately (or next business day, depending on your plan) to sweep through everything until it's clean, verified, and running right.

Deliverables

What you actually receive

We deliver confidence, not complexity. Here's what that looks like:

System Map

What exists, where it lives, what depends on what. No more tribal knowledge.

Backup Reality Check

Claimed backups vs. tested restores. Gaps made explicit. No more hoping.

Recovery Playbook

Short, actionable, written for stress. Not elegance. When things go sideways, you follow this.

Monitoring With Human Ownership

Alerts that go to a real person who acts on them. Not a dashboard nobody opens.

Recurring Recovery Tests

Scheduled, documented, intentionally boring. Because the time to find out your restores don't work is not during a disaster.

How It Works

Two phases. No surprises.

1

Initial Continuity Assessment & Survey (ICAS)

5–10 business days · Fixed price · $3,850–$10,000

Before we own anything, we establish reality. We inventory your systems, test your backups (actually restore them), identify your blind spots, and write your first recovery playbook.

At the end, you get a clear-eyed report of where you stand. Even if you stop here, you'll know more about your own infrastructure than you did before. That report is yours to keep.

We may also tell you we can't help. If the environment isn't suitable for responsible ownership, we'll say so. That honesty protects both of us.

2

Ongoing CRO Retainer

Monthly · Month-to-month after initial 3 months

If the assessment goes well and we're a fit, ongoing ownership begins. We maintain your backups, validate your restores on a schedule, keep monitoring tuned, and lead recovery when things break.

A healthy engagement gets quieter over time. Fewer surprises. Faster recovery. Boring, predictable restores. That's the goal.

You can leave with 30 days notice. Everything we build is documented. No lock-in. No hostage dynamics.

Pricing

Transparent. Based on reality, not server count.

We price responsibility, not labor. Your cost depends on how many environments we're responsible for, how critical they are, and how complex recovery would be. Final pricing is confirmed after your assessment. We don't price what we haven't seen.

Assessment (ICAS)

The starting point. Always.

$3,850 – $10,000 one-time, fixed scope
  • Full system inventory
  • Backup verification & test restore
  • Recovery playbook
  • Risk summary in plain language
  • Go / no-go recommendation

Essentials

Single environment, low complexity

$1,800 – $2,750 per month
  • Backup oversight & restore testing
  • Monitoring with human ownership
  • Business-hours response
  • Monthly backup review
  • Quarterly restore test

Standard

Multiple services, moderate complexity

$2,750 – $4,500 per month
  • Everything in Essentials
  • Multiple environment coverage
  • Vendor coordination during incidents
  • Change-awareness guidance
  • Incident summaries

Critical

High revenue dependency, higher complexity

$5,000 – $12,000 per month
  • Everything in Standard
  • Tighter response expectations
  • Increased testing cadence
  • Multi-provider coordination
  • After-hours coverage available

Personal Intelligence Scan

Know what's already out there about you and your business

  • Breached credentials and dark web exposure
  • Domain security posture (SPF, DKIM, DMARC)
  • Publicly exposed personal and business info
  • Email spoofability and impersonation risk
  • Plain-language report with remediation quotes

Available to anyone. Existing CRO clients get this at a reduced rate as part of ongoing engagement.

$85 one-time, per person or entity Order Scan

After-hours emergency coverage is an optional add-on at $1,000–$3,500/month. It's never assumed. Out-of-scope project work is quoted separately at $175/hour.

Month-to-month after an initial 3-month commitment. 30 days notice to cancel. No lock-in. No exit penalties.

Straight talk

What CRO is not

× Not server management or hosting
× Not DevOps or CI/CD pipelines
× Not a promise of zero downtime
× Not an unlimited emergency hotline
× Not a replacement for good decision-making
× Not end-user IT support

We're specific about what we don't do because clarity protects everyone. If you need feature development, app design, or desktop support, we'll happily point you somewhere else. We stay in our lane so we can be excellent at the one thing that matters most: making sure your business survives when systems don't.

Who this is for

You've probably had a close call. Or you know someone who did.

CRO works best for businesses that have real infrastructure, real revenue at stake, and no one explicitly responsible for recovery. If any of these sound familiar, you're exactly who we built this for:

✓ Professional services firms (legal, accounting, medical, architecture) with client data they can't afford to lose
✓ E-commerce and light manufacturing where downtime directly equals lost revenue
✓ Agencies and studios where the "tech-savvy employee" is a single point of failure
✓ Non-profits and mission-critical orgs that are budget-constrained but can't survive an outage
✓ Growing companies with real infrastructure but no dedicated ops team yet

What if you're unavailable?

Fair question. The answer is the product itself. Every system is mapped. Every recovery path is documented. Every playbook is written so that a competent engineer can execute it without us in the room. That's not a side effect of CRO. It's the whole point. We build it so that your recovery never depends on any single person, including us.

For MSPs: If you manage clients' infrastructure but don't want to carry disaster recovery accountability, we work alongside you. You keep the relationship and the scope you want. We handle the recovery readiness. Get in touch.

Get Started

Create your account. Takes 30 seconds.

We'll set you up with an account where you can fill out your environment details, pick a plan, and message us directly. No phone tag. No scheduling calls.

You'll get an account center where you can fill out details at your own pace, choose a plan, and message us directly. We'll verify your email so you can set a password.